Claim Center
Our Promise To You We're Here To Help

At TimberTech our decking is not just our product, it's our passion. We take pride in what we do, and we stand behind our products.

If an issue does arise we've made our online warranty claims as easy and hassle-free a process as possible and are committed to giving you the highest level of customer service. We'll walk you through a simple three step process to get your claim started.

Our online claim center gives you access to everything you need to file or view your claim, along with links to resources like our warranty overview and FAQs. If at any time you need additional support, contact us via Live Chat, email or phone and we'll be here, waiting to help.

Review Our Claims Process
Report A New Claim View My Existing Claim
Need to file a claim? Click here to go through our easy online warranty process and get your claim started.
Need to know the status of your claim? Click here to view your claims status, communication or any other important documents.
FAQs
Answers to frequently asked questions about the Warranty and Claims Process
Email
Don't have the time to talk to someone? Contact us through email and we'll respond within 48 hours
Phone
Want to call and talk person to person? Reach us at 1-800-307-7780
Video Resources

Need to know how to upload documents, how to take proper images or just want to watch a simple walkthrough? Our helpful video resources will guide you step by step.