What if I don’t have invoices for my warranty claim?

Invoices from the retailer are preferred as it provides much of the required information all in one spot, such as point of purchase, date of purchase, material description, lengths, and counts.

Preferred documents:

  • Original retail sales invoice
  • Original contract with installer*
  • Building permit*

Acceptable alternative proof of payment/purchase:

  • Credit card statement*
  • Cancelled check image*

*Claims submitted without an original sales invoice to define material type, lengths, quantities, and retail point of purchase will result in delays. Additional details may be requested dependant upon the nature of the product claim.

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