- Homeowner contact information
- Location of deck (if different than primary residence)
- Details regarding installer (Self-installed/contractor-installed)
- If installed by a contractor, name and contact information for installing contractor
- Retailer information
- Date of purchase
- Date of installation
- Style and color of your TimberTech product
- Invoices from original purchase of TimberTech products
- Photo images detailing product issue
- Detailed description of the nature of the problem