Frequently asked questions
Get answers about products, warranties, our rewards program, and more.
Decking
What is TimberTech Advanced PVC Decking and what is it made of?
PVC decking is a type of synthetic decking material made from polyvinyl chloride. It is known for its durability, low maintenance, and resistance to rotting, mold, and insect damage. PVC decking is a popular choice for outdoor spaces due to its long-lasting nature and ability to withstand harsh weather conditions. You can see the difference between PVC decking and composite decking here.
Decking
What are the benefits of TimberTech Advanced PVC decking compared to composite and wood?
PVC decking offers a real wood look with less maintenance than natural wood. Unlike composite materials, our Advanced PVC is completely synthetic, making it resistant to issues like mold, mildew, and rot. It’s lightweight yet durable, so it’s easy to install without compromising on strength. Plus, PVC decking resists fading and stains better than traditional wood or composite, giving you a beautiful, long-lasting outdoor space.
Decking
Does TimberTech Advanced PVC Decking get hot?
While all decking materials can warm under direct sunlight, TimberTech Advanced PVC Decking is designed to reduce heat retention and stays up to 30 degrees cooler than competitive composites. Its advanced materials help keep your deck cooler compared to other options, especially the lighter colors. For maximum comfort, consider installing lighter or reflective colors if your deck gets constant sun exposure.
Although TimberTech PVC Decking is cooler to the touch than many other deck board products, all decking products will get hot in the sun. Additionally, the darker the decking color, the hotter it will feel. For hotter climates, consider choosing a lighter color. See Cool Touch details here.
Decking
Does TimberTech Advanced PVC Decking perform well near water?
Yes, TimberTech Advanced PVC Decking is an excellent choice for areas near water, like pools, docks, and lakeside decks. Thanks to its 100% synthetic composition, PVC is moisture resistant and won’t warp, swell, or deteriorate from water exposure. It also has up to 40% better traction than competitive products, making it better for slip resistance in both wet and dry conditions. TimberTech Advanced PVC MAX boards are made specifically for dock applications.
Decking
How long can TimberTech Advanced PVC decking last?
TimberTech Advanced PVC Decking has a Lifetime Limited Product Warranty. Its strong, weather-resistant construction is engineered to endure sun, rain, and snow without fading, cracking, or rotting. With minimal upkeep required, Advanced PVC decking provides lasting beauty and performance, making it a smart long-term investment.
Decking
Is PVC decking good for the environment?
TimberTech Advanced PVC decking is designed with sustainability in mind. It’s made from up to 65% recycled materials and manufactured with processes that minimize waste. Additionally, its long lifespan and reduced need for chemical treatments make it a more eco-friendly choice than traditional wood decking. Choosing Advanced PVC means you’re investing in a product that helps reduce deforestation, and is better for both your home and the environment.
Decking
What is composite decking and what is it made of?
Composite decking is a type of alternative decking material made from a combination of wood fibers and recycled plastic. It is designed to mimic the look and feel of real wood while offering enhanced durability and lower maintenance requirements. See the benefits of composite decking here.
Decking
Are there different types of composite decking available?
Yes, there are different types of composite decking available on the market. Some options may be capped with a protective layer to improve durability and resistance to staining, fading, and scratching. That protective cap can cover just the top surface or go all the way around the board for 360o moisture protection like the majority of TimberTech’s composite decking options. See more info on all decking material options here.
Decking
How does composite decking compare to traditional wood decking?
Composite decking has several advantages over traditional wood decking. It is resistant to rot, decay, and insect damage, making it a longer-lasting option. Composite decking also requires less maintenance, as it does not need to be stained, sealed, or painted regularly like wood decking. You can learn more about TimberTech Vs Wood here.
Decking
Can I install composite decking myself, or do I need to hire a professional?
Yes, if you’re planning to build yourself, visit our deck building resource center for installation guides, helpful articles and more. While it is possible to install composite decking yourself, it may be best to hire a professional if you are not experienced in deck building. Professionals have the tools and knowledge necessary to ensure a proper and secure installation that will last for years to come. We can help match you to a TimberTech contractor.
Decking
Is composite decking more expensive than traditional wood decking?
Initially, composite decking may have a higher upfront cost compared to traditional wood decking. However, over time, the lower maintenance requirements and longer lifespan of composite decking often make it a more cost-effective option in the long run. See the cost breakdown here.
Decking
Does TimberTech Composite Decking get hot?
Like most decking materials, TimberTech Composite Decking may get hot under direct sunlight, especially on very hot days. However, TimberTech offers options with lighter color choices that help minimize heat retention. Plus, TimberTech Advanced PVC Decking is designed to reduce heat retention and stays up to 30 degrees cooler than competitive composites. To keep your deck as comfortable as possible, consider selecting lighter tones or integrating shaded areas into your design.
Although TimberTech PVC Decking is cooler to the touch than many other deck board products, all decking products will get hot in the sun. Additionally, the darker the decking color, the hotter it will feel. For hotter climates, consider choosing a lighter color. See Cool Touch details here.
Decking
Is composite decking good for the environment?
Yes, TimberTech Composite Decking is an environmentally-friendly, sustainable option. It’s made using up to 85% recycled materials, such as reclaimed wood fibers and plastics, reducing the need for virgin resources. Additionally, TimberTech’s manufacturing processes are designed to minimize waste and emissions. By choosing composite decking, you’re supporting sustainable practices and helping reduce deforestation while enjoying a durable, low-maintenance product.
Decking
What is the best way to clean composite decking?
The preferred way to keep your TimberTech deck clean is to use TimberTech DeckCleaner™ – a formulated, field-tested, and approved product for cleaning TimberTech Composite decking, and TimberTech Composite Rail. You can also use soap and water or an all-purpose cleaner such as Chomp® gutter cleaner, Zep 505®, Simple Green®, or Krud Kutter®. Check out our Care & Cleaning Guide for more instructions on how to clean TimberTech decks.
Decking
Can I install my porch pillars or hot tub on top of my TimberTech deck?
Yes. Please remember the underlying joist system, not the TimberTech boards, should be the primary structural supporting mechanism. TimberTech is not to be used as a primary structural load-bearing member.
Decking
I have a wood deck and want to replace some boards. Can I replace them with TimberTech boards?
Yes, you can replace wood boards with composite, though there are a few factors to take into consideration. First, you will want to make sure your substructure is code-compliant and can hold the extra weight of a TimberTech composite board. Confirm that the thickness of the new TimberTech board is the same as the wooden board it replaces to ensure your deck remains smooth and flat. You can find the thickness of our products on their individual product pages.
Although replacing old wood deck boards with TimberTech boards can be done, it can result in an undesirable patchwork appearance. A better option, if your substructure is code-compliant, would be to replace your entire deck with all TimberTech deck boards.
Decking
Does TimberTech decking require pre-drilling to install?
TimberTech Advanced PVC products do not require pre-drilling.
For TimberTech Composite decking, there are a few instances when you will need to pre-drill. Cortex fasteners require a 7/32’’ pre-drill. If you are using TimberTech TOPLoc fasteners or an alternative composite deck screw, then pre-drilling is required when within 1 ½” of the ends of the boards, as well as for installation in temperatures below 45 degrees Fahrenheit. This is to help avoid splitting the board and screw shearing. For more information, be sure to check out our Decking Installation Guide.
Decking
Can I use a router to create a groove in square shoulder TimberTech deck boards?
Routing should only be performed to create a 2” groove above each joist when transitioning from solid boards to grooved on a hidden fastener installation. Consult the respective Installation and Maintenance Guide for more information.
Decking
Can I use glue or caulk with TimberTech decking?
Do not use caulk to fasten TimberTech boards or to seal between any of our boards. This will impede the drainage of the board and inhibit the natural expansion and contraction of the boards.
Decking
Can I install TimberTech decking near saltwater?
Saltwater does not negatively impact TimberTech decking. All TimberTech deck boards are safe to install near saltwater. We recommend using 316 stainless steel fasteners when installing near saltwater.
Decking
Can TimberTech decking be installed in any temperature?
Yes, our decking can be installed in any temperature. For best results with TimberTech Advanced PVC decking, keep the boards as cool as possible during attachment.
Decking
Can I use TimberTech as a joist?
No, you cannot use TimberTech as a joist. TimberTech is not intended for use as columns, support posts, beams, joist stringers, or other primary load-bearing members. TimberTech must only be supported by a code-compliant substructure. For more information, check out our Installation Guide.
Decking
Can I build my TimberTech deck directly over an existing deck?
While TimberTech products are great for replacing an old deck using an existing sub-structure, TimberTech boards CANNOT be installed on top of existing deck boards.
Decking
Can TimberTech decking be installed in cold weather?
Yes, TimberTech decking can be installed in cold weather, but the installation requirements may change a bit depending on the temperature. For example, for temperatures below 45 degrees Fahrenheit, pre-drilling is required for all TimberTech Composite products when face fastening. For TimberTech Composite, the gapping requirements also change depending on the temperature. You can find those specific requirements in the decking Installation Guides. We always recommend contacting a professional builder or contractor before starting your deck project.
Decking
What is the maximum joist spacing for TimberTech decking?
Maximum joist spacing on a deck’s surface for standard TimberTech deck boards is 16″ on center for residential applications. TimberTech Advanced PVC MAX boards can span 24″ on center. For stairs, landings, angled installation of deck boards and commercial applications, please refer to our decking installation guides for the joist spacing required. You should always follow local building codes.
Decking
Can I install TimberTech products myself or do I need to hire a contractor?
Yes, you can install TimberTech deck boards yourself. Installation guides are available for reference. Check out this article that provides more information about what it takes to install it yourself.
Decking
What is the minimum height from the ground that TimberTech Decking must be installed?
TimberTech Decking requires a properly fastened, structurally sound and secure frame. A minimum of a 1 1/2″ sleeper system is required. Be sure to follow all recommended guidelines for installing TimberTech Decking.
Decking
What is the spacing for TimberTech stair stringers?
Depending on the line of decking you are installing, the stair and landing requirements differ. Refer to the TimberTech Decking install guides and local building codes for requirements.
TimberTech Loyalty Rewards Program
Do I have to upload my invoices or can I just have my dealer provide my total spend?
We want to ensure we are capturing all your work as a partner, and ask that you submit your invoices. Please reach out to your local TimberTech sales rep if you need assistance. Invoice submittals take place on AZEKNow.com.
TimberTech Loyalty Rewards Program
Does it cost anything to become a TimberTech Loyalty Rewards Program member?
There is no cost to join. Your loyalty is more than enough.
TimberTech Loyalty Rewards Program
How can I move up levels?
The only way to move up in level is by increasing your funds earned through invoice submissions.
TimberTech Loyalty Rewards Program
How do I earn marketing funds?
Marketing funds can be earned by submitting invoices.
TimberTech Loyalty Rewards Program
How do I get reimbursed using my marketing funds?
We will reimburse you from your earned promotional funds for any approved marketing activity. Simply log onto AZEKNow.com, go to the Loyalty Rewards page and submit your invoices.
TimberTech Loyalty Rewards Program
How often do I need to upload invoices?
We encourage all our partners to submit invoices as frequently as possible. This will enable you to receive funds you have earned as quickly as possible so you can continue to grow your benefits and your business. At a minimum, you must submit your annual invoice totals no later than December 31st of each year.
TimberTech Loyalty Rewards Program
What can I use my marketing funds on?
Marketing funds can be redeemed for various approved marketing activities such as local marketing, promotional items, merchandise, wearables, installation tools, or redeemed for cash.
TimberTech Loyalty Rewards Program
Which TimberTech Building Products are eligible to earn funds?
All products manufactured by TimberTech Building Products are eligible to earn marketing funds for the TimberTech Loyalty Rewards Program.
TimberTech Loyalty Rewards Program
Can I roll over marketing funds from year to year?
No. Invoices must be submitted by December 31 of each year and marketing funds need to be used by January 31 of the following year.
TimberTech Loyalty Rewards Program
Why isn’t my company appearing on the website?
Your company’s name will appear on our website once you have reached the Silver level. Please check the invoice tracker to ensure your submitted invoices have been approved, and all funds have been applied. If you believe there is still an issue, please contact your sales representative.
TimberTech Loyalty Rewards Program
Do I have to renew my level each year?
To ensure that consumers visiting our website get up-to-date information on our network of contractors, we require all members to renew their status by demonstrating sales volume through invoice submission.
TimberTech Loyalty Rewards Program
How do I register for the TimberTech Loyalty Rewards Program?
Becoming a TimberTech Loyalty Rewards member is easy. Go to the Loyalty Rewards Sign Up page to get started. Your local sales rep will be in contact soon after.
TimberTech Loyalty Rewards Program
How do I upload invoices?
Simply login to AZEKNow.com, go to the Loyalty Rewards page and select the upload an invoice option. They will be housed here for easy access.
TimberTech Loyalty Rewards Program
What are marketing funds?
Marketing funds are for rewarding members using TimberTech Building Products’ materials and based off of your purchases.
TimberTech Loyalty Rewards Program
How is placement determined on the website?
It is based on participation level. To appear on our contractor locator, you must have achieved at least Silver level status in the previous year. To submit invoices visit AZEKNow.com.
TimberTech Loyalty Rewards Program
I forgot my username or password. How do I reset my account?
Visit AZEKNow.com and click on forgot password link.
TimberTech Loyalty Rewards Program
How do I submit my certification documents (W-9 and license)?
Log onto AZEKNow.com and go to the gear icon in the top right corner. Select My Profile and go to Edit Profile where there is an Upload Files option for business paperwork.
TimberTech Loyalty Rewards Program
How do I create or update my contractor profile?
Log onto AZEKNow.com and go to the gear icon in the top right corner. Select My Profile and go to Edit Profile.
TimberTech Loyalty Rewards Program
A homeowner is selling their house and wants to transfer the warranty, how do I do that?
The current homeowner should pass invoices of purchase for the TimberTech/AZEK products and a copy of the original dated contract for installation to the new purchasers, if the sale of the property takes place within the defined period of transferability and a claim should occur, the new purchasers would be required to provided dated documents of the original construction, along with dated documentation of the transfer of ownership, typically documentation from the closing/transfer of the property. This would validate that the transfer of ownership took place within the defined transfer period.
Warranty
What info is required to file a TimberTech Warranty claim?
- Homeowner contact information
- Location of deck (if different than primary residence)
- Details regarding installer (Self-installed/contractor-installed)
- If installed by a contractor, name and contact information for installing contractor
- Retailer information
- Date of purchase
- Date of installation
- Style and color of your TimberTech product
- Invoices from original purchase of TimberTech products
- Photo images detailing product issue
- Detailed description of the nature of the problem
Warranty
What is required within the requested photos for a warranty claim?
Photos are required to resolve any claim. You may upload up to 5 photos with the initial registration. Additional information may be requested and supplied after registration is complete. Photos should include overall views from each side of the deck to illustrate the structure, deck elevation, and general surroundings. For elevated decks, photos of the understructure are helpful.
When taking specific photos illustrating the problem area(s), consider:
- For concerns regarding structural movement or warping, placing a straight edge on the deck surface provides a reference point to better illustrate the area of concern. (Common straight edges are a builder’s level, board, broom handle, etc.)
- Photos specific to areas with aesthetic concerns do not require a straight edge reference point.
- Clarity of photos will expedite the review process
- Each image file is limited to 5 MB
Warranty
How long is my TimberTech Warranty?
TimberTech Advanced PVC products provide a 50-Year Limited Fade and Stain Warranty and a Limited Lifetime Residential Warranty. TimberTech Composite products offer a 30-Year, or 25-Year, Limited Fade and Stain Warranty and a 30-Year, or 25-Year, Limited Residential Product Warranty.
Read the more details regarding current TimberTech warranties. For any questions regarding historical warranties, please call 1-877-275-2935.
Warranty
Are the TimberTech deck and rail warranties transferable?
The TimberTech Warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TimberTech Products were originally installed.
Warranty
Can I view the status of my existing TimberTech claim online?
Yes, in order to view the status of your warranty claim, you will be required to submit the following:
- Your claim number
- Homeowner’s last name
- Homeowner’s zip code
Warranty
How do I file a TimberTech Warranty claim?
Warranty claims may be initiated by filling out a claim form. You will be guided through a simple three-step process to register your warranty claim.
Warranty
After completing the registration of a warranty claim, what will happen?
You will receive an automated response to the supplied email address, which will identify your claim number. Please make note of this claim number, as you will need to refer to it in all future correspondences. Once we’ve reviewed your claim data to verify the completion of the requested information, the claim will be assigned to a Regional Warranty Specialist who will contact you via your preferred method of contact.
Warranty
What if I don’t have invoices for my warranty claim?
Invoices from the retailer are preferred as it provides much of the required information all in one spot, such as point of purchase, date of purchase, material description, lengths, and counts.
Preferred documents:
- Original retail sales invoice
- Original contract with installer*
- Building permit*
Acceptable alternative proof of payment/purchase:
- Credit card statement*
- Cancelled check image*
*Claims submitted without an original sales invoice to define material type, lengths, quantities, and retail point of purchase will result in delays. Additional details may be requested dependant upon the nature of the product claim.
General
Can I use rock salt or ice melt on a TimberTech deck?
As with any walking surface, TimberTech decking products may become slippery in winter weather. Use caution when walking on your TimberTech deck in these conditions. Most products containing calcium chloride can be used without damage to the deck/porch surface. These products may leave a white residue which can be cleaned using the cleaning guidelines above.
Metal shovels or plastic shovels with a metal leading edge may damage the surface of TimberTech decking and are not recommended for clearing snow from the deck surface. For more information, visit our Care and Cleaning section.
If you need a pet-friendly option, most products containing magnesium chloride can be used without damaging the deck surface.
Railing
How do I clean TimberTech Rail?
TimberTech Rail can be cleaned using a soft white cloth with warm water and mild soap, followed by a thorough rinse. Chomp Gutter cleaner also works great on TimberTech Rail. DO NOT USE Solvent-based cleaners such as Goof Off, Graffiti Remover, Nail Polish Remover, or similar products on TimberTech Rail.
General
What is the best way to clean TimberTech Deck?
The preferred way to keep your TimberTech deck clean is to use TimberTech DeckCleaner™ – a formulated, field-tested, and approved product for cleaning TimberTech Advanced PVC decking or Porch, TimberTech Composite decking, and TimberTech Composite Rail. You can also use soap and water or an all-purpose cleaner such as Chomp® gutter cleaner, Zep 505®, Simple Green®, or Krud Kutter®. For TimberTech Advanced PVC decking, use a stiff, natural fiber brush to clean the boards; for TimberTech Composite decking, use a medium-to-stiff nylon brush.
It’s best to clean small, manageable areas to prevent the cleaner from drying on the deck or porch surface. All cleaning products should be rinsed off thoroughly. Always read the cleaning product manufacturer’s specific information before using any product on your TimberTech deck and follow their instructions. It’s also a good idea to test the cleaner on a scrap piece or inconspicuous area of the deck to make sure it doesn’t harm the surface.
Check out our Care & Cleaning Guide for more instructions on how to clean TimberTech decks.
General
Can I powerwash TimberTech Deck?
While powerwashing a TimberTech deck is not the preferred way to clean, you can powerwash it on a “rinse-only” setting when the pressure is set to 1500 psi or lower, and when using a fan tip nozzle. Always keep the nozzle at a reasonable distance from the surface to prevent damage. To be safe, first try the power washer on a scrap piece or inconspicuous area of TimberTech Deck to be sure that you will not damage the surface. In some situations, power washing alone may not provide optimal results. Refer to the TimberTech Installation & Maintenance Guides.
Deck Designer
How do I find/contact a local contractor to bring my virtual deck to life?
Use our TimberTech contractor locator to discover a list of local contractors/deck builders.
Deck Designer
Is there a way to improve the speed of TimberTech Deck Designer?
Yes. Under “Settings”, in the toolbar to change the graphics preset from “Fantastic” to “Good”. This will increase the speed of the processor tool without significantly affecting visual quality. You can also click “Custom” to change other variances to the look of your design.
Deck Designer
Who can I contact to report issues with the Deck Designer app?
We’re happy to help with any questions you have while designing your deck. Please feel free to call us at 1-877-275-2935.
Deck Designer
If a product is acting or looking strange what should I do?
If an item in the scene is disrupted, or causing an issue within the design, simply delete the item and replace it within the 3D scene. Occasionally saving the project and reopening can also relieve the issue.
Deck Designer
Is an internet connection required to user Deck Designer?
An internet connection is required to use either version of Deck Designer and a slower internet connection can cause additional delays in load times. At a minimum, we recommend 10 download and 3 upload for an ideal experience.
Deck Designer
What devices can I use to access Deck Designer in the App Store?
Deck Designer is recommended for iPad Pro 2016 and newer, and the app can be supported with any operating system version 11 or newer.
Deck Designer
How do I send a design I made on an iPad to someone else?
If you have saved a design on an iPad, you may email or text your decking project along with a product list. To share a deck design on the web, you’ll need to email your project list to the email registered with the account and forward your project list to a new recipient.
Deck Designer
How can I reset my password?
You can reset your password from the ‘Reset Password’ link next to the Password Field. Resetting your password will require access to the email associated with your account.
Deck Designer
How do I obtain a quote for my virtual deck?
Before ordering materials, use the Deck Designer to determine the type and quantity of materials you need. We recommend contacting a contractor or dealer to review your design to determine the complete list of materials you’ll need to bring your deck to life. They will also be able to provide accurate estimates for your deck.
Deck Designer
How can I get a list of the materials I will need for my deck design?
Our Deck Designer provides you with a list of the TimberTech decking and railing products you selected in your deck design. Click on the “Bill of Materials” icon in the toolbar to view and print the list when you’ve completed your design.
Please note that the materials list does not include substructure material such as beams and joists; your contractor will be able to provide the most accurate estimates for these materials.
Deck Designer
What browsers can I use Deck Designer on?
Safari, Chrome or Firefox are supported browsers for the web version of Deck Designer. Below is a list of supported versions of each browser:
- Google Chrome (64-bit) version 56 and newer
- Firefox (64-bit) version 51 and newer
- Safari (64-bit) version 8 and newer
Deck Designer
How can I access Deck Designer?
Timbertech Deck Designer is available for laptop and desktop computers (click here to access the Deck Designer tool).
Dryspace
Can I paint TimberTech DrySpace?
We do not recommend painting TimberTech DrySpace because of the maintenance issues.
Dryspace
Can I splice panels together to save material when installing DrySpace?
No. There is no way to make a joint between the Joist Covers and/or Panels that will prevent leaks. TimberTech DrySpace comes in 12’ and 16’ lengths that allow for seamless installations. The 16’ kits are ideal for DrySpace installations where the joist cavities are 8′ long.
Dryspace
Can I install DrySpace by myself?
Yes. Complete, easy-to-follow instructions come with your DrySpace purchase or you can refer to our Installation Help Guide. Installation is easiest with two people. The everyday tools and materials you will need are readily available, and easy to find at your local hardware store.
Dryspace
What happens to the dirt and debris that falls through the gaps between the deck boards with TimberTech DrySpace installed?
TimberTech DrySpace® is a deck drainage system that collects water and debris that falls between the gaps in the planks and channels it away. When a deck is installed using the proper gapping requirements between planks and DrySpace is installed with the proper pitch, dirt and debris are able to fall through and be channeled out of the DrySpace panels and through the optional gutter, which helps keep your space below clean and dry. Check out our DrySpace installation video and Installation Guide for more detailed information.
Dryspace
Will TimberTech DrySpace fail if snow melts and then freezes on the DrySpace?
If the TimberTech DrySpace has been installed with the proper pitch as defined within the Installation and Maintenance Guide the majority of the melt-off would channel out of the panel rather than freeze. If minimal freezing would occur, TimberTech DrySpace has been tested to support 25 lb./foot. Check out our DrySpace installation video and Installation Guide for more information.
Dryspace
Will the DrySpace Combo Bracket cause my deck substructure to rot?
No. When properly installed with the specified pitch, the Combo Bracket or Joist Cover channels water away from the house and out of the Combo Bracket or Joist Cover. This also allows for airflow between the Combo Bracket or Joist Cover and joist.
Dryspace
Can I run DrySpace V-panels over the top of a beam?
Panels must always stop 3” from the beam. In most cases, the low point of the Panel will interfere with the beam causing water to dam on the Panel. Combo Brackets should stop 1” from the beam. Read the full installation instructions with a supporting beam or decks with a cantilevered area beyond the support beam.
Dryspace
Could I install TimberTech DrySpace by using F-Brackets only and not the Combo Bracket?
No. The Combo Bracket must be used to collect any water that drains through or around the joist.
Dryspace
Can I install a more decorative ceiling under DrySpace?
No. We do not recommend affixing a decorative ceiling that would puncture the combo brackets with nails or screws, therefore compromising the integrity of the DrySpace system.
Dryspace
Will deck cleaners damage DrySpace?
TimberTech DeckCleaner™ will not damage the DrySpace system, and it can actually be used to clean the surface of DrySpace. Any other cleaners should be verified to be vinyl-safe before using.
General
What sizes are available in TimberTech gate kits?
Our Gate Kits provide the components to turn a Classic Composite Series rail pack into a gate using composite balusters to achieve a 36” gate height to match the railing. Gate kits are available in Black or White, both with black hardware.
We also offer a gate kit for Impression Rail Express offered in Black, White, and Bronze.
General
Can TimberTech AZEK Deck be used in commercial decking as cladding applications?
TimberTech Advanced PVC decking has been approved for use in the following uses:
-Use as an exterior wall cladding on buildings of Type V-B construction (IBC, FBC) and all construction types permitted under the IRC and FBC-Residential.
-Use as an exterior wall cladding on buildings of Types I-IV construction (IBC 1405.1.1, FBC 1406.2.1).
-Use as an exterior wall cladding on fire-resistance rated walls (IBC and FBC 703.2).
General
Does TimberTech offer hidden fasteners for installing TimberTech Advanced PVC decking as cladding?
Yes, TimberTech recommends our Cortex® hidden fastener system, which conceals the screws with plugs made from our decking. Our Cortex fasteners are offered with a 2½” screw, and we also offer a version of Cortex with a 2” screw designed specifically for cladding applications over block construction. Other hidden fasteners, like TimberTech’s CONCEALoc or FUSIONLoc fasteners or any competitive hidden fasteners are not recommended for the cladding application.
General
Does the installation require 2×4 pressure treated furring strips?
Yes, our code compliance research report requires a minimum of 2×4 PT furring strips. Our experience with smaller or thinner furring strips is they split and lose their holding power.
General
What is the recommendation for the weather-resistant barrier / waterproofing?
Each application is entirely different. The substructure must be built to be weatherproof. Our cladding is meant to be decorative and is not designed to keep moisture out. It is up to the architect, engineer, installer, and local code official to ensure the structure is weather-tight and meets code.
General
Can TimberTech decking be used in a decking as cladding application?
Deck boards from our TimberTech Advanced PVC line can be used as cladding, however deck boards from our TimberTech Composite line are not currently supported by our testing or a Code Compliance Research Report.
General
Are TimberTech products environmentally friendly?
Yes, we’re committed to offering sustainable products and doing the right thing for the environment. TimberTech Composite decking are made from up to 80% recycled materials, and TimberTech Advanced PVC decking is made from up to 54% recycled materials. Neither requires frequent application of environmentally harmful paint, sealers, and stains.
General
I want to see a TimberTech Deck in person. Where can I find your products?
There are multiple ways to see TimberTech products in person:
- You can use the where to buy tool to find a dealer in your area.
- You can order free samples online.
- You can contact a local contractor via the contractor locator tool.
General
Where can I obtain Code Compliance reports for TimberTech products?
At TimberTech, we make it easy to get all of the compliance information you need by keeping this information accessible online. Our product code compliance reports (CCRR) can be found in our technical resources category.
General
Where is TimberTech decking manufactured?
TimberTech decking is manufactured in Wilmington, OH, and Scranton, PA.
General
Is TimberTech available internationally?
Yes. Over the years, TimberTech has gained international recognition as a leading manufacturer of high-quality, durable, and innovative low-maintenance decking and railing products. We have established a strong presence in many markets around the world. For more information on sourcing products internationally, please contact us.
General
Will TimberTech Decking get mold on it?
We manufacture all products to be highly resistant to mold and other damage from moisture. In rare cases and depending on environmental conditions (temperature, moisture in the air, etc.), mold and mildew could appear on any outdoor surface. If mold occurs on the surface of TimberTech decking, it does not penetrate through the deck board. Surface mold and mildew on TimberTech decking can be removed using TimberTech DeckCleaner or a 1-to-4 mixture of bleach and water.
General
What is TimberTech decking made of?
TimberTech Composite boards are made of a combination of recycled plastic and wood fibers with a protective outer cap, while our TimberTech Advanced PVC boards are made of capped polymer material. For more information about our decking products, see our TimberTech Advanced PVC, and TimberTech Composite overview pages.
General
Can I cantilever TimberTech boards on my deck?
Yes, TimberTech decking can be cantilevered. TimberTech Advanced PVC decking can be cantilevered a maximum of 1/2″. TimberTech Composite full profile deck boards can be cantilevered a maximum of 1″. TimberTech Composite scalloped profile deck boards (Terrain, Prime and Prime+ collections) can only be cantilevered on the ends of the board a maximum of 1″.
General
Can TimberTech decking be painted or stained?
We do not recommend painting or staining TimberTech decking. TimberTech cannot guarantee the performance of paint, stain, or other materials, applied to the product.
General
Is TimberTech Decking code compliant?
All TimberTech decking products are tested for code compliance. The details of the code compliance reports can be reviewed on our Technical Resources Page.
General
Does TimberTech decking really resist fading?
Yes, while any exterior products will fade over time to some degree, all of our lines of decking are engineered to be fade and stain-resistant. TimberTech Advanced PVC decking and porch products are backed by our 50-Year Fade & Stain Warranty. TimberTech Composite decking products are backed by our 30-Year or 25-Year Fade & Stain Warranties; depending on the collection.
General
Can TimberTech decking material be used for a wheelchair/walker ramp?
Yes, TimberTech decking and railing can be utilized to surface a ramp. We recommend consulting with a local contractor and check local building codes for requirements and best practices. It’s also good to use a decking material that is slip-resistant. We also recommend looking into our ADA Handrail that meets the Americans with Disabilities Act (ADA) requirements.
General
Do I need to place something on furniture legs to protect my TimberTech decking from scratches?
We recommend using protective plastic, rubber, or felt leg pads on furniture and other items to help protect the surface of your deck. Our products are scratch-resistance, but these easy extra steps can provide additional protection.
General
Does TimberTech have a bench and/or planter system?
We recommend working with your local contractor to help design and build your benches and planters. TimberTech benches and planters can be built using any of our decking products over a structural sub-structure.
Porch
Can TimberTech Advanced PVC Porch be used near water?
Yes. Since TimberTech Advanced PVC Porch is comprised of 100% PVC material, which means it isn’t susceptible to moisture-related deterioration commonly seen with wood such as rot and decay, making it the ideal material to use around water. Its synthetic makeup protects it against rotting, warping, and cupping — all water-related issues.
Porch
What is the difference between TimberTech Advanced PVC Deck and TimberTech Advanced PVC Porch boards?
TimberTech Advanced PVC Deck and TimberTech Advanced PVC Porch are made of the same high-performance material, but the difference comes in their application and installation. Installing a porch versus a deck is also different with the porch installation requiring the joists to pitch away from the house at 1/4″ per foot. TimberTech Advanced PVC Porch boards are secured by a tongue and groove installation. They are available in 10′, 12′ and 16′ lengths. TimberTech Advanced PVC Deck boards, available with square edges or grooved edges and are available in 12’, 16’, or 20’ lengths.
Railing
What size Secure Mount Posts do I need?
The Secure Mount Post is adjustable and accommodates 36’’ and 42’’ railings. We also offer a 6’’ Secure Mount Post Adaptor to make the Secure Mount Post compatible with our 6’’ Post Sleeve.
Railing
Can I use an aluminum baluster with TimberTech Rail?
Yes. Most of the TimberTech railing profiles can be installed with TimberTech round or square aluminum balusters using a Custom Rail Pack. We also offer Impression Rail Express® and Impression Rail®, which are fully aluminum railing systems. The TimberTech railing system has only been tested with our aluminum balusters; therefore, we do not warranty the use of other manufacturer’s components with TimberTech Rail. For more information about installation, please reference our Rail Installation Guides.
Railing
Are there glass options available for TimberTech Railing?
Yes. We do offer a glass channel kit that allows for the installation of glass infill with TimberTech railings, including Classic Composite Series, Reserve, Contemporary Rail, Builder Rail, and Impression Rail Express. The glass channel kits are offered in 6′ lengths in White and Black. The glass is sold separately to fit within the glass channel kit we offer. Always check your local building codes before starting any project.
Railing
How do you install TimberTech railings on concrete?
TimberTech Secure Mount Post is a great option for the installation of TimberTech railing on a concrete surface and is adjustable to accommodate both 36” and 42” high rail installations. The Secure Mount Post can be installed directly on composite decks or concrete surfaces, and no treated 4×4 post is needed. Mounting hardware for deck installation is sold separately. Mounting hardware for concrete applications can be sourced locally.
Check out the Secure Mount Post Installation Guide and the Railing Installation Guides for instructions, and always consult local building codes prior to installation.
Railing
What is the benefit of using the rail bracket?
The benefit of using our color-matched, powder-coated rail bracket is the simply ease of installation. Using the bracket provides an alternative to toe-screwing the rail between the posts, eliminating the need to pre-drill. Rail brackets also give increased structural stability.
Railing
What is included in a TimberTech Glass Channel kit?
The TimberTech Glass Channel kits include a top and bottom aluminum channel, rubber gaskets, and fasteners required to attach the channels to our composite railing. The TimberTech Glass Channel kits do not contain the glass panels.
Railing
Can TimberTech railing and decking products be curved or bent?
TimberTech railing and decking products can be curved or bent using heat and force to create custom shapes. Because curving/bending is performed by customers on their own or by third-party fabricators, TimberTech cannot guarantee the integrity or performance of such applications, including the potential effect to the products’ structural rigidity, aesthetics or other product attributes. Any problems to the decking or railing products resulting from curving/bending are expressly excluded under TimberTech’s Limited Warranty. TimberTech recommends that all designs be reviewed by a licensed architect, engineer or local building official before installation.
Railing
Can you paint TimberTech Rail?
While it is possible to paint TimberTech railing, the protective capstock on the railing is designed to resist any foreign material from sticking to it. Therefore, most paints will typically not adhere well to the railing components and TimberTech cannot guarantee the performance of paint, stain, or other materials applied to the product.
Railing
What are the differences among TimberTech railing collections?
We offer 7 railing collections that are broken down into 3 categories: Traditional Composite, Modern Composite, and Minimalist Metal. Traditional composite railing features a classic elegant look that mimics the look of milled wood. Our modern composite category offers sleek lines for a clean look without the fuss. Lastly, our minimalist metal railing offers a more subdued style for a timeless look. All of our collections are low-maintenance and durable with a 25-year warranty.
Railing
What comes in the TimberTech Rail Pack?
Classic Composite Series offers a Universal Rail Pack that contains 1 Universal Rail, 2 Support Rails, Hardware, and Footblocks (top rails sold separately). RadianceRail Express Packs contain the Top & Bottom Rail, Hardware, Gaskets, and Footblocks. Reserve Rail Packs contain Bottom Rail, 2 Support Rails, Hardware, and Footblocks (top rails sold separately). Infill options are sold separately to allow for more custom styling. Impression Rail and Impression Rail Express are only sold in Rail Kits, which include balusters.
Railing
What comes in the TimberTech Rail kit?
A TimberTech Rail kit contains the top rail, bottom rail, two support rails, balusters, and hardware to attach the railing section to the posts. Rail kits do not include posts, just the railing parts between the posts. TimberTech Rail kits are only available in white for the Classic Composite Series and are available in 6’ and 8’ sections.
Railing
What comes in the TimberTech Baluster pack?
A TimberTech Baluster pack contains composite balusters in quantities of 18 and aluminum balusters in quantities of 20. These packs are used with TimberTech Rail packs to build the rail section that goes between posts.
Lighting
Where do I put TimberTech deck lights on the stairs? How many should I install?
TimberTech Riser Lights are typically centered on the stairs. Some municipalities have differing codes specific to stair lighting. Be sure to check your local code requirements before installation. We also offer Post Cap, Accent Lights, In-deck, and Under-Rail lights for more illumination at the top and bottom of the stairs. The number of lights you install on your stairs is largely a personal preference—so have fun with it. For inspiration, check out TimberTech Lighting.
Lighting
What is the wattage on TimberTech LED deck lights?
The wattage of the TimberTech LEDs depends on the type of deck light you are using.
- Post Cap: 4 watts
- Island Cap, Accent, Under Rail, and Stair Riser: 2 watts
- In-Deck: 1 watt
- Optional dimmer w/remote for use with a 100-watt transformer: 20 watts
You can opt to use the transformer with 90 watts, or the 150-watt PowerPack with built-in dimmer, timer, and dusk-sensing photo-eye. You can use up to 40 watts per circuit and 90 watts per transformer.
Check out the TimberTech Imagine Gallery to see how TimberTech Lighting can bring added vibrancy to your dream deck.
Lighting
Do you need to use a TimberTech Transformer with the LED Lighting product?
To maintain the 5-Year Warranty for TimberTech Lighting, our LED Lighting products must be installed using the TimberTech Transformer or PowerPack. We have tested our lighting and transformer together, and we are confident in their performance.