Product Support
Have a question about TimberTech? We have the answer.
Whether you're researching products, trying to decide between options, or have a question about something you already own — ask us anything and we'll get you a straightforward answer, fast.
Compare products or collections
Not sure which material or collection is right for your project? We'll help you understand your options and point you toward the best fit.
Warranty questions
We'll walk you through our industry-leading warranties so you can understand what's covered and for how long.
Care and cleaning guidance
Get the right advice for keeping your deck and railing looking its best — from routine cleaning to tackling tough stains, we can help.
Anything else
Need help finding a contractor, locating product nearby, or understanding what to expect over time? If it's a TimberTech question, our experts can help.
Here’s how to reach us
Call or chat with us for a faster response, or fill out the form below and our team will be in touch within 1-2 business days.
Live Chat Support
We’re here to help Monday through Friday, 8am-8pm EST, Saturday and Sunday 8am-6pm EST.
Send us an email
Send your questions and an expert will be in touch within 1-2 business days.
Helpful resources
Care & Cleaning Guide
Keep your deck looking its best with our complete care and cleaning guide.
Warranty Information
Understand what's covered and how to make the most of your TimberTech warranty.
