Frequently Asked Questions

Get answers about products, warranties, our rewards program, and more.

General

Yes, we’re committed to offering sustainable products and doing the right thing for the environment. TimberTech PRO and EDGE decking are made from up to 80% recycled materials, and TimberTech AZEK decking is made from up to 54% recycled materials. Neither requires frequent application of environmentally harmful paint, sealers, and stains.

Category: General

There are multiple ways to see TimberTech products in person:

Category: General

At TimberTech, we make it easy to get all of the compliance information you need by keeping this information accessible online. Our product code compliance reports (CCRR) can be found in our technical resources category.

Category: General

TimberTech decking is manufactured in Wilmington, OH, and Scranton, PA.

Category: General

Yes. Over the years, TimberTech has gained international recognition as a leading manufacturer of high-quality, durable, and innovative low-maintenance decking and railing products. We have established a strong presence in many markets around the world. For more information on sourcing products internationally, please contact us.

Category: General

Decking

We manufacture all products to be highly resistant to mold and other damage from moisture. In rare cases and depending on environmental conditions (temperature, moisture in the air, etc.), mold and mildew could appear on any outdoor surface. If mold occurs on the surface of TimberTech decking, it does not penetrate through the deck board. Surface mold and mildew on TimberTech decking can be removed using TimberTech DeckCleaner or a 1-to-4 mixture of bleach and water.

Category: Decking

Fire regulations and codes continue to evolve in the building industry. TimberTech is committed to manufacturing products that are fully compliant with these requirements, and safe for our customers. All of our TimberTech products are tested to exceed Flame Spread Index requirements. Specifically, the TimberTech Azek Vintage Collection meets the requirement for Class A flame spread.

Category: Decking

TimberTech offers a range of decking material within our 3 decking lines. TimberTech PRO and EDGE boards are made of a combination of recycled plastic and wood fibers with a protective outer cap, while our TimberTech AZEK boards are made of capped polymer material. For more information about our decking products, see our TimberTech AZEKTimberTech PRO, and TimberTech EDGE overview pages.

Category: Decking

Yes, TimberTech decking can be cantilevered. TimberTech AZEK decking can be cantilevered a maximum of 1/2″. TimberTech PRO and EDGE full profile deck boards can be cantilevered a maximum of 1″. TimberTech PRO and EDGE scalloped profile deck boards (Terrain, Prime and Prime+ collections) can only be cantilevered on the ends of the board a maximum of 1″.

Category: Decking

Yes. All TimberTech decking products are designed to resist moisture damage and can be installed around pools, as docks, and more.

Category: Decking

We do not recommend painting or staining TimberTech decking. TimberTech cannot guarantee the performance of paint, stain, or other materials, applied to the product.

Category: Decking

All TimberTech decking products are tested for code compliance. The details of the code compliance reports can be reviewed on our Technical Resources Page.

Category: Decking

Yes, while any exterior products will fade over time to some degree, all of our lines of decking are engineered to be fade and stain-resistant. TimberTech AZEK decking and porch products are backed by our 50-Year Fade & Stain Warranty, TimberTech PRO decking products are backed by our 30-Year Fade & Stain Warranty, and TimberTech EDGE decking products are backed by our 25-Year Fade & Stain Warranty.

Category: Decking

Yes, TimberTech decking and railing can be utilized to surface a ramp. We recommend consulting with a local contractor and check local building codes for requirements and best practices. It’s also good to use a decking material that is slip-resistant. We also recommend looking into our ADA Handrail that meets the Americans with Disabilities Act (ADA) requirements.

Category: Decking

We recommend using protective plastic, rubber, or felt leg pads on furniture and other items to help protect the surface of your deck. Our products are scratch-resistance, but these easy extra steps can provide additional protection.

Category: Decking

Yes, all TimberTech deck boards can be used for rooftop applications. Special considerations should be taken for rooftop applications. Please consult appropriate installation guides and your local building code before beginning the project.

Category: Decking

We recommend working with your local contractor to help design and build your benches and planters. TimberTech benches and planters can be built using any of our decking products over a structural sub-structure.

Category: Decking

Porch

Yes. Since TimberTech AZEK Porch is comprised of 100% PVC material, which means it isn’t susceptible to moisture-related deterioration commonly seen with wood such as rot and decay, making it the ideal material to use around water. Its synthetic makeup protects it against rotting, warping, and cupping —all water-related issues.

Category: Porch

TimberTech AZEK Deck and TimberTech AZEK Porch are made of the same high-performance material, but the difference comes in their application and installation. Installing a porch versus a deck is also different with the porch installation requiring the joists to pitch away from the house at 1/4″ per foot. TimberTech AZEK Porch boards are secured by a tongue and groove installation. They are available in 10′, 12′ and 16′ lengths. TimberTech AZEK Deck boards, available with square edges or grooved edges and are available in 12’, 16’, or 20’lengths.

See all our TimberTech Decking and Porch products.

Category: Porch

Railing

The Secure Mount Post is adjustable and accommodates 36’’ and 42’’ railings. We also offer a 6’’ Secure Mount Post Adaptor to make the Secure Mount Post compatible with our 6’’ Post Sleeve.

Category: Railing

Yes. Most of the TimberTech railing profiles can be installed with TimberTech round or square aluminum balusters using a Custom Rail Pack. We also offer Impression Rail Express® and Impression Rail®, which are fully aluminum railing systems. The TimberTech railing system has only been tested with our aluminum balusters; therefore, we do not warranty the use of other manufacturer’s components with TimberTech Rail. For more information about installation, please reference our Rail Installation Guides.

Category: Railing

Yes. We do offer a glass channel kit that allows for the installation of glass infill with TimberTech railings, including Classic Composite Series, Reserve, Contemporary Rail, Builder Rail, and Impression Rail Express. The glass channel kits are offered in 6′ lengths in White and Black. The glass is sold separately to fit within the glass channel kit we offer. Always check your local building codes before starting any project.

Category: Railing

TimberTech Secure Mount Post is a great option for the installation of TimberTech railing on a concrete surface and is adjustable to accommodate both 36” and 42” high rail installations. The Secure Mount Post can be installed directly on composite decks or concrete surfaces, and no treated 4×4 post is needed. Mounting hardware for deck installation is sold separately. Mounting hardware for concrete applications can be sourced locally.

Check out the Secure Mount Post Installation Guide and the Railing Installation Guides for instructions, and always consult local building codes prior to installation.

Category: Railing

The benefit of using our color-matched, powder-coated rail bracket is the simply ease of installation. Using the bracket provides an alternative to toe-screwing the rail between the posts, eliminating the need to pre-drill. Rail brackets also give increased structural stability.

Category: Railing

The TimberTech Glass Channel kits include a top and bottom aluminum channel, rubber gaskets, and fasteners required to attach the channels to our composite railing. The TimberTech Glass Channel kits do not contain the glass panels.

Category: Railing

TimberTech railing and decking products can be curved or bent using heat and force to create custom shapes. Because curving/bending is performed by customers on their own or by third-party fabricators, TimberTech cannot guarantee the integrity or performance of such applications, including the potential effect to the products’ structural rigidity, aesthetics or other product attributes. Any problems to the decking or railing products resulting from curving/bending are expressly excluded under TimberTech’s Limited Warranty. TimberTech recommends that all designs be reviewed by a licensed architect, engineer or local building official before installation.

Category: Railing

While it is possible to paint TimberTech railing, the protective capstock on the railing is designed to resist any foreign material from sticking to it. Therefore, most paints will typically not adhere well to the railing components and TimberTech cannot guarantee the performance of paint, stain, or other materials applied to the product.

Category: Railing

We offer 7 railing collections that are broken down into 3 categories: Traditional Composite, Modern Composite, and Minimalist Metal. Traditional composite railing features a classic elegant look that mimics the look of milled wood. Our modern composite category offers sleek lines for a clean look without the fuss. Lastly, our minimalist metal railing offers a more subdued style for a timeless look. All of our collections are low-maintenance and durable with a 25-year warranty.

Category: Railing

Classic Composite Series Railing and RadianceRail Express packs contain the top rail, bottom rail, two support rails, foot blocks, and hardware to build a rail section. Reserve Rail and Contemporary Rail do not include top rail in a Rail Pack (sold separately). Infill options are sold separately to allow for more custom styling. Impression Rail and Impression Rail Express are only sold in Rail Kits, which include balusters.

Category: Railing

A TimberTech Rail kit contains the top rail, bottom rail, two support rails, balusters, and hardware to attach the railing section to the posts. Rail kits do not include posts, just the railing parts between the posts. TimberTech Rail kits are only available in white for the Classic Composite Series and are available in 6’ and 8’ sections.

Category: Railing

While RadianceRail Express Brackets are fixed and do not swivel, they do accommodate angles up to 45 degrees.

Category: Railing

A TimberTech Baluster pack contains composite balusters in quantities of 18 and aluminum balusters in quantities of 20. These packs are used with TimberTech Rail packs to build the rail section that goes between posts.

Category: Railing

Lighting

TimberTech Riser Lights are typically centered on the stairs. Some municipalities have differing codes specific to stair lighting. Be sure to check your local code requirements before installation. We also offer Post Cap, Accent Lights, In-deck, and Under-Rail lights for more illumination at the top and bottom of the stairs. The number of lights you install on your stairs is largely a personal preference—so have fun with it. For inspiration, check out TimberTech Lighting.

Category: Lighting

The wattage of the TimberTech LEDs depends on the type of deck light you are using.

  • Post Cap: 4 watts
  • Island Cap, Accent, Under Rail, and Stair Riser: 2 watts
  • In-Deck: 1 watt
  • Optional dimmer w/remote for use with a 100-watt transformer: 20 watts

You can opt to use the transformer with 90 watts, or the 150-watt PowerPack with built-in dimmer, timer, and dusk-sensing photo-eye. You can use up to 40 watts per circuit and 90 watts per transformer.

Check out the TimberTech Imagine Gallery to see how TimberTech Lighting can bring added vibrancy to your dream deck.

Category: Lighting

To maintain the 5-Year Warranty for TimberTech Lighting, our LED Lighting products must be installed using the TimberTech Transformer or PowerPack. We have tested our lighting and transformer together, and we are confident in their performance.

Category: Lighting

Pavers

Yes. TimberTech Pavers can withstand the weight of most hot tubs or spas. Our system has a compressive strength of approximately 2,000 pounds per square inch. If the spa or hot tub is going on a deck, please make sure the deck itself can support the additional weight.

Category: Pavers

TimberTech Pavers are not recommended for indoor use.

Category: Pavers

TimberTech Resurfacing Pavers will perform best over even surfaces. If the existing bricks are set evenly, our system will work well over the top.

Category: Pavers

There have been several horse barn applications done with TimberTech Pavers. However, we have not done any specific testing for equestrian suitability, and cannot formally recommend it.

Category: Pavers

TimberTech Resurfacing Pavers should not be used for resurfacing a concrete or asphalt driveway, as they are not recommended for vehicular traffic.

Category: Pavers

Yes, the TimberTech Paver system is designed to resurface existing concrete. The pavers will contour to the concrete underneath, so the more even it is the better the new surface will look.

Category: Pavers

Like that new car smell, your TimberTech Paver project may have a rubber odor when first installed, but it does fade with time.

Category: Pavers

The color and finish of TimberTech Pavers may weather over time. The finish may have more of a matte appearance after UV exposure and look more natural over time. Weathering occurs as a function of the environment, moisture, sunlight, heat, time, and other variables which may vary. Weathering is aesthetic and not a product performance issue covered under the TimberTech Paver warranty.

Category: Pavers

Color can have an effect on this, but testing shows that TimberTech Pavers get about as warm as composite lumber. On a sunny 90-degree Fahrenheit day, darker-colored pavers could reach 140 degrees Fahrenheit. Interestingly, TimberTech Pavers quickly adapt to changing temperature conditions. This means that as the sun goes down, they will rapidly cool to the new ambient temperature.

Category: Pavers

A drainage mat, or sheet drain or drainage board, is a system that rolls out on top of the waterproofing membrane beneath TimberTech Pavers. Its purpose is to protect the membrane and create a pathway for water to escape to the drains. It is used on the majority of waterproofed flat roof applications. Drainage mats typically come in 4’ x 50’ rolls and are 7/16″ thick. They are NOT affixed to the pavers or the membrane—they float between the two. The segments are installed next to each other to cover the waterproofed areas underneath the pavers. We recommend using the Enkadrain 3801 drainage mat for the majority of applications.

Category: Pavers

TimberTech Pavers are subject to the same building codes as other pavers. These may include subbase grade, ratios between permeable and impermeable areas, easements, etc. When used to resurface decks, TimberTech has not been made aware of any code requirements or other required test reports (such as ICC-ES) as TimberTech Pavers are considered a “covering.” When used to resurface flat roofs, TimberTech Pavers have typically been considered “overburden” and not subject to specific fire or wind-uplift requirements. That said, TimberTech Pavers still maintain recommendations for installation in various wind-uplift situations like building height, parapet wall height, wind zone, etc. See our TimberTech Pavers Install Guide for more details. Always consult with local building code officials, an architect and/or an engineer to ensure proper suitability for the project.

Category: Pavers

Yes, under certain conditions. Standard and Permeable Pavers can be used for low-volume, low-speed vehicular traffic such as driveways and parking lots. Resurfacing Pavers are not suitable for any vehicular traffic.

Category: Pavers

Yes, chalk can be used on the TimberTech Paver system. Given the low porosity, it will clean up quick and easy.

Category: Pavers

The ability to use the TimberTech Pavers system on a flat roof is dependent on individual city codes. There are numerous flat roof projects in nearly every market across the U.S., parts of Canada, Puerto Rico, and Japan. The material meets “Class C” fire-code rating. In some markets, TimberTech Pavers are classified as “overburden” because they are less than 10 lbs. per square foot, and are easily removable. Overburden means it is a non-integral part of the roof, like a welcome mat, a table and chairs, or a planter box. In those cases, the fire code typically does not apply. Other markets, like San Francisco, limit the amount of square footage that can be flammable and installed on a flat roof. For more information, contact us or check with your local building inspector.

Category: Pavers

Not at this time.

Category: Pavers

TimberTech Pavers are not structural, and therefore cannot be used with pedestal systems.

Category: Pavers

TimberTech Pavers have shown moderate success with different hydronic and electric snow-melt systems when the temperature is above 15 degrees Fahrenheit. Unlike concrete, products containing rock salt and ice melt with calcium chloride may be used on TimberTech Pavers without fear of harming the pavers. These products generally deteriorate concrete, and may void their warranty.

Category: Pavers

Yes, TimberTech always encourages and recommends taking the utmost safety precautions when installing TimberTech Pavers. In areas with high winds, or on flat roofs that are greater than two stories, please contact us for recommendations on adhering the pavers to the grid. The combination of building height, wind zone, parapet height, and surroundings are taken into account to make sure the application will be safe.

Category: Pavers

TimberTech Resurfacing Pavers will raise the surface of the deck by 1.75”. This will lower the railing height and raise the height of the bottom step. When capping off the steps, the riser trim may reduce the depth of the stair tread. Make sure the addition will not affect the deck being up to code. It is also important to keep in mind the height of any door threshold on the deck. In some markets, fire ratings may also need to be considered.

Category: Pavers

DrySpace

We do not recommend painting TimberTech DrySpace because of the maintenance issues.

Category: DrySpace

No. There is no way to make a joint between the Joist Covers and/or Panels that will prevent leaks. TimberTech DrySpace comes in 12’ and 16’ lengths that allow for seamless installations. The 16’ kits are ideal for DrySpace installations where the joist cavities are 8′ long.

Category: DrySpace

Yes. Complete, easy-to-follow instructions come with your DrySpace purchase or you can refer to our Installation Help Guide. Installation is easiest with two people. The everyday tools and materials you will need are readily available, and easy to find at your local hardware store.

Category: DrySpace

TimberTech DrySpace® is a deck drainage system that collects water and debris that falls between the gaps in the planks and channels it away. When a deck is installed using the proper gapping requirements between planks and DrySpace is installed with the proper pitch, dirt and debris are able to fall through and be channeled out of the DrySpace panels and through the optional gutter, which helps keep your space below clean and dry. Check out our DrySpace installation video and Installation Guide for more detailed information.

Category: DrySpace

If the TimberTech DrySpace has been installed with the proper pitch as defined within the Installation and Maintenance Guide the majority of the melt-off would channel out of the panel rather than freeze. If minimal freezing would occur, TimberTech DrySpace has been tested to support 25 lb./foot. Check out our DrySpace installation video and Installation Guide for more information.

Category: DrySpace

No. When properly installed with the specified pitch, the Combo Bracket or Joist Cover channels water away from the house and out of the Combo Bracket or Joist Cover. This also allows for airflow between the Combo Bracket or Joist Cover and joist.

Category: DrySpace

Panels must always stop 3” from the beam. In most cases, the low point of the Panel will interfere with the beam causing water to dam on the Panel. Combo Brackets should stop 1” from the beam. Read the full installation instructions with a supporting beam or decks with a cantilevered area beyond the support beam.

Category: DrySpace

No. The Combo Bracket must be used to collect any water that drains through or around the joist.

Category: DrySpace

No. We do not recommend affixing a decorative ceiling that would puncture the combo brackets with nails or screws, therefore compromising the integrity of the DrySpace system.

Category: DrySpace

TimberTech DeckCleaner™ will not damage the DrySpace system, and it can actually be used to clean the surface of DrySpace. Any other cleaners should be verified to be vinyl-safe before using.

Category: DrySpace

Accessories

Each bottle of TimberTech End Coating will cover approximately 250 end cuts.

Category: Accessories

No special tools are required for our hand-driven CONCEALoc Hidden Fasteners when using TimberTech® grooved planks — just a drill/driver. We provide a #1 square-drive bit with the screws and CONCEALoc clips. If using TimberTech solid planks, you will need to use a router fitted with TimberTech’s CONCEALoc router bit to create a groove at each joist. You can find details on how to install CONCEALoc in grooved and solid planks in this TimberTech CONCEALoc installation video. CONCEALoc Hidden Fasteners can also be installed with a pneumatic installation tool available through TigerClaw/FastenMaster. Hand-driven CONCEALoc fasteners are available in 100 sq. ft. and 1000 sq. ft. stainless steel screws and clips. Pneumatic fasteners are available in a 500 sq. ft. gun pail with stainless clips and collated carbon steel screws.

Category: Accessories

TimberTech CortexTM fasteners can be used on all full-profile TimberTech deck boards, except for scalloped boards from our Terrain, Prime, Prime+ and Reliaboard collections.

Category: Accessories

Yes, any angle up to 45 degrees can be achieved. On angles, offset the center of the fastener ½’’ towards the long point of the joist so the screw will not exit the side of the joist when driven. Reference our Installation Resources page.

Category: Accessories

While CONCEALoc and FUSIONLoc clips are not color-matched to our decking, CONCEALoc (offered in Brown) and FUSIONLoc (offered in Black) are meant to blend in with the framing in the gaps between deck boards for a flawless, fastener-free surface.

Category: Accessories

The CONCEALoc fastening system provides consistent spacing between the sides of the boards, but a deck spacer can be used in combination with the built-in spacing of the CONCEALoc clips. For end and butt joint spacing, please see the installation resources for instructions or this blog for more information.

Category: Accessories

Our Gate Kits provide the components to turn a Classic Composite Series rail pack into a gate using composite balusters to achieve either a 36” or 42” gate height to match the railing. Gate kits are available in Black or White, both with black hardware.

We also offer a gate kit for Impression Rail Express offered in Black, White, and Bronze.

Category: Accessories

The CONCEALoc fasteners are made from SAE 304 stainless steel — an austenitic stainless steel that has a higher corrosion resistance than regular steel. The hand-driven screws are stainless steel, while the pneumatically driven screws are coated carbon.

Category: Accessories

Cladding

Commercial applications are not supported by our testing today. CCRR-0266 is limited to the exterior use on buildings of combustible nonfire-resistance-rated construction: IBC and FBC-B Type V-B construction and all construction types permitted under the IRC and FBC-R. Also known as “ordinary” residential construction.

Category: Cladding

Hidden clips are not a part of our code compliance research report for TimberTech AZEK Deck as cladding. If a hidden fastener is desired the 2.5” Cortex® can be used, along with the 2.0” Cortex® for installations over block construction.

Category: Cladding

Yes, our code compliance research report requires a minimum of 2×4 PT furring strips. Our experience with smaller or thinner furring strips is they split and lose their holding power.

Category: Cladding

Each application is entirely different. The substructure must be built to be weatherproof. Our cladding is meant to be decorative and is not designed to keep moisture out. It is up to the architect, engineer, installer, and local code official to ensure the structure is weather-tight and meets code.

Category: Cladding

Deck boards from our TimberTech AZEK line can be used as cladding, however deck boards from our TimberTech PRO and EDGE lines are not currently supported by our testing or a Code Compliance Research Report.

Category: Cladding

Installation

Yes. Please remember the underlying joist system, not the TimberTech boards, should be the primary structural supporting mechanism. TimberTech is not to be used as a primary structural load-bearing member.

Category: Installation

Yes, you can replace wood boards with composite, though there are a few factors to take into consideration. First, you will want to make sure your substructure is code-compliant and can hold the extra weight of a TimberTech composite board. Confirm that the thickness of the new TimberTech board is the same as the wooden board it replaces to ensure your deck remains smooth and flat. You can find the thickness of our products on their individual product pages.

Although replacing old wood deck boards with TimberTech boards can be done, it can result in an undesirable patchwork appearance. A better option, if your substructure is code-compliant, would be to replace your entire deck with all TimberTech deck boards.

Category: Installation

TimberTech AZEK products do not require pre-drilling.

For TimberTech PRO and EDGE decking, there are a few instances when you will need to pre-drill. Cortex fasteners require a 3/16’’ pre-drill. If you are using TimberTech TOPLoc fasteners or an alternative composite deck screw, then pre-drilling is required when within 1 ½” of the ends of the boards, as well as for installation in temperatures below 45 degrees Fahrenheit. This is to help avoid splitting the board and screw shearing. For more information, be sure to check out our Decking Installation Guide.

Category: Installation

Routing should only be performed to create a 2” groove above each joist when transitioning from solid boards to grooved on a hidden fastener installation. Consult the respective Installation and Maintenance Guide for more information.

Category: Installation

Do not use caulk to fasten TimberTech boards or to seal between any of our boards. This will impede the drainage of the board and inhibit the natural expansion and contraction of the boards.

Category: Installation

Saltwater does not negatively impact TimberTech decking. All TimberTech deck boards are safe to install near saltwater. We recommend using 316 stainless steel fasteners when installing near saltwater.

Category: Installation

Yes, our decking can be installed in any temperature. For best results with TimberTech AZEK decking, keep the boards as cool as possible during attachment.

Category: Installation

No, you cannot use TimberTech as a joist. TimberTech is not intended for use as columns, support posts, beams, joist stringers, or other primary load-bearing members. TimberTech must only be supported by a code-compliant substructure. For more information, check out our Installation Guide.

Category: Installation

While TimberTech products are great for replacing an old deck using an existing sub-structure, TimberTech boards CANNOT be installed on top of existing deck boards.

Category: Installation

Yes, TimberTech decking can be installed in cold weather, but the installation requirements may change a bit depending on the temperature. For example, for temperatures below 45 degrees Fahrenheit, pre-drilling is required for all TimberTech PRO and EDGE products when face fastening. For TimberTech PRO and EDGE, the gapping requirements also change depending on the temperature. You can find those specific requirements in the decking Installation Guides. We always recommend contacting a professional builder or contractor before starting your deck project.

Category: Installation

Maximum joist spacing on a deck’s surface for standard TimberTech deck boards is 16″ on center for residential applications. TimberTech AZEK MAX boards can span 24″ on center. For stairs, landings, angled installation of deck boards and commercial applications, please refer to our decking installation guides for the joist spacing required. You should always follow local building codes.

Category: Installation

Yes, you can install TimberTech deck boards yourself. Installation guides are available for reference. Check out this article that provides more information about what it takes to install it yourself.

Category: Installation

TimberTech Decking requires a properly fastened, structurally sound and secure frame. A minimum of a 1 1/2″ sleeper system is required. Be sure to follow all recommended guidelines for installing TimberTech Decking.

Category: Installation

Depending on the line of decking you are installing, the stair and landing requirements differ. Refer to the TimberTech Decking install guides and local building codes for requirements.

Category: Installation

Warranty

  1. Homeowner contact information
  2. Location of deck (if different than primary residence)
  3. Details regarding installer (Self-installed/contractor-installed)
  4. If installed by a contractor, name and contact information for installing contractor
  5. Retailer information
  6. Date of purchase
  7. Date of installation
  8. Style and color of your TimberTech product
  9. Invoices from original purchase of TimberTech products
  10. Photo images detailing product issue
  11. Detailed description of the nature of the problem
Category: Warranty

Photos are required to resolve any claim. You may upload up to 5 photos with the initial registration. Additional information may be requested and supplied after registration is complete. Photos should include overall views from each side of the deck to illustrate the structure, deck elevation, and general surroundings. For elevated decks, photos of the understructure are helpful.

When taking specific photos illustrating the problem area(s), consider:

  • For concerns regarding structural movement or warping, placing a straight edge on the deck surface provides a reference point to better illustrate the area of concern. (Common straight edges are a builder’s level, board, broom handle, etc.)
  • Photos specific to areas with aesthetic concerns do not require a straight edge reference point.
  • Clarity of photos will expedite the review process
  • Each image file is limited to 5 MB
Category: Warranty

TimberTech AZEK products provide a 50-Year Limited Fade and Stain Warranty and a Limited Lifetime Residential Warranty. TimberTech PRO products offer a 30-Year Limited Fade and Stain Warranty and a 30-Year Limited Residential Product Warranty. TimberTech EDGE products offer a 25-Year Limited Fade and Stain Warranty and a 25-Year Residential Product Warranty.

Read the more details regarding current TimberTech warranties. For any questions regarding historical warranties, please call 1-877-275-2935.

Category: Warranty

The TimberTech Warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TimberTech Products were originally installed.

Category: Warranty

Yes, in order to view the status of your warranty claim, you will be required to submit the following:

  • Your claim number
  • Homeowner’s last name
  • Homeowner’s zip code
Category: Warranty

Warranty claims may be initiated by filling out a claim form. You will be guided through a simple three-step process to register your warranty claim.

Category: Warranty

You will receive an automated response to the supplied email address, which will identify your claim number. Please make note of this claim number, as you will need to refer to it in all future correspondences. Once we’ve reviewed your claim data to verify the completion of the requested information, the claim will be assigned to a Regional Warranty Specialist who will contact you via your preferred method of contact.

Category: Warranty

Invoices from the retailer are preferred as it provides much of the required information all in one spot, such as point of purchase, date of purchase, material description, lengths, and counts.

Preferred documents:

  • Original retail sales invoice
  • Original contract with installer*
  • Building permit*

Acceptable alternative proof of payment/purchase:

  • Credit card statement*
  • Cancelled check image*

*Claims submitted without an original sales invoice to define material type, lengths, quantities, and retail point of purchase will result in delays. Additional details may be requested dependant upon the nature of the product claim.

Category: Warranty

Care & Cleaning

As with any walking surface, TimberTech decking products may become slippery in winter weather. Use caution when walking on your TimberTech deck in these conditions. Most products containing calcium chloride can be used without damage to the deck/porch surface. These products may leave a white residue which can be cleaned using the cleaning guidelines above.

Metal shovels or plastic shovels with a metal leading edge may damage the surface of TimberTech decking and are not recommended for clearing snow from the deck surface. For more information, visit our Care and Cleaning section.

If you need a pet-friendly option, most products containing magnesium chloride can be used without damaging the deck surface.

Category: Care & Cleaning

TimberTech Rail can be cleaned using a soft white cloth with warm water and mild soap, followed by a thorough rinse. Chomp Gutter cleaner also works great on TimberTech Rail. DO NOT USE Solvent-based cleaners such as Goof Off, Graffiti Remover, Nail Polish Remover, or similar products on TimberTech Rail.

Category: Care & Cleaning

The preferred way to keep your TimberTech deck clean is to use TimberTech DeckCleaner™ – a formulated, field-tested, and approved product for cleaning TimberTech AZEK® Deck or Porch, TimberTech PRO™ Deck, TimberTech EDGE™ Deck, and TimberTech Composite Rail. You can also use soap and water or an all-purpose cleaner such as Chomp® gutter cleaner, Zep 505®, Simple Green®, or Krud Kutter®. For TimberTech AZEK decking, use a stiff, natural fiber brush to clean the boards; for TimberTech Pro and Edge decking, use a medium-to-stiff nylon brush.

It’s best to clean small, manageable areas to prevent the cleaner from drying on the deck or porch surface. All cleaning products should be rinsed off thoroughly. Always read the cleaning product manufacturer’s specific information before using any product on your TimberTech deck and follow their instructions. It’s also a good idea to test the cleaner on a scrap piece or inconspicuous area of the deck to make sure it doesn’t harm the surface.

Check out our Care & Cleaning Guide for more instructions on how to clean TimberTech decks.

Category: Care & Cleaning

The distance from our railing can vary depending on the type of grill and size. Most grill manufacturers will have recommendations for placement in proximity to vinyl siding, and you can follow those same recommendations for TimberTech Railing. To protect your deck, a grill mat can be placed under the grill to avoid grease spills. You will want to make sure that the grill mat is safe for your composite decking.

Category: Care & Cleaning

While powerwashing a TimberTech deck is not the preferred way to clean, you can powerwash it on a “rinse-only” setting when the pressure is set to 1500 psi or lower, and when using a fan tip nozzle. Always keep the nozzle at a reasonable distance from the surface to prevent damage. To be safe, first try the power washer on a scrap piece or inconspicuous area of TimberTech Deck to be sure that you will not damage the surface. In some situations, power washing alone may not provide optimal results. Refer to the TimberTech Installation & Maintenance Guides.

Category: Care & Cleaning

Deck Designer

Use our TimberTech contractor locator to discover a list of local contractors/deck builders.

Category: Deck Designer

Yes. Under “Settings”, in the toolbar to change the graphics preset from “Fantastic” to “Good”. This will increase the speed of the processor tool without significantly affecting visual quality. You can also click “Custom” to change other variances to the look of your design.

Category: Deck Designer

We’re happy to help with any questions you have while designing your deck. Please feel free to call us at 1-877-275-2935.

Category: Deck Designer

If an item in the scene is disrupted, or causing an issue within the design, simply delete the item and replace it within the 3D scene. Occasionally saving the project and reopening can also relieve the issue.

Category: Deck Designer

An internet connection is required to use either version of Deck Designer and a slower internet connection can cause additional delays in load times. At a minimum, we recommend 10 download and 3 upload for an ideal experience.

Category: Deck Designer

Deck Designer is recommended for iPad Pro 2016 and newer, and the app can be supported with any operating system version 11 or newer.

Category: Deck Designer

If you have saved a design on an iPad, you may email or text your decking project along with a product list. To share a deck design on the web, you’ll need to email your project list to the email registered with the account and forward your project list to a new recipient.

Category: Deck Designer

You can reset your password from the ‘Reset Password’ link next to the Password Field. Resetting your password will require access to the email associated with your account.

Category: Deck Designer

Before ordering materials, use the Deck Designer to determine the type and quantity of materials you need. We recommend contacting a contractor or dealer to review your design to determine the complete list of materials you’ll need to bring your deck to life. They will also be able to provide accurate estimates for your deck.

Category: Deck Designer

Our Deck Designer provides you with a list of the TimberTech decking and railing products you selected in your deck design. Click on the “Bill of Materials” icon in the toolbar to view and print the list when you’ve completed your design.

Please note that the materials list does not include substructure material such as beams and joists; your contractor will be able to provide the most accurate estimates for these materials.

Category: Deck Designer

Safari, Chrome or Firefox are supported browsers for the web version of Deck Designer. Below is a list of supported versions of each browser:

  • Google Chrome (64-bit) version 56 and newer
  • Firefox (64-bit) version 51 and newer
  • Safari (64-bit) version 8 and newer
Category: Deck Designer

Timbertech Deck Designer is available for laptop and desktop computers (click here to access the Deck Designer tool) and in the Apple iTunes Store for iPad.

Category: Deck Designer

TimberTech Loyalty Rewards Program

We want to ensure we are capturing all your work as a partner, and ask that you submit your invoices. Please reach out to your local TimberTech sales rep if you need assistance. Invoice submittals take place on www.azekdirect.com.

There is no cost to join. Your loyalty is more than enough.

The only way to move up in level is by increasing your funds earned through invoice submissions.

Marketing funds can be earned by submitting invoices.

We will reimburse you from your earned promotional funds for any approved marketing activity. Simply log onto AZEKDirect.com, click the “Invoice Tracker” button, and fill out our Request for Reimbursement Form.

We encourage all our partners to submit invoices as frequently as possible. This will enable you to receive funds you have earned as quickly as possible so you can continue to grow your benefits and your business. At a minimum, you must submit your annual invoice totals no later than December 31st of each year.

Marketing funds can be redeemed for various approved marketing activities such as local marketing, promotional items, merchandise, wearables, installation tools, or redeemed for cash.

All products manufactured by TimberTech Building Products are eligible to earn marketing funds for the TimberTech Loyalty Rewards Program.

No. Invoices must be submitted by December 31 of each year and marketing funds need to be used by January 31 of the following year.

Your company’s name will appear on our website once you have reached the Silver level. Please check the invoice tracker to ensure your submitted invoices have been approved, and all funds have been applied. If you believe there is still an issue, please contact your sales representative.

To ensure that consumers visiting our website get up-to-date information on our network of contractors, we require all members to renew their status by demonstrating sales volume through invoice submission.

Becoming a TimberTech Loyalty Rewards member is easy. Go to the Loyalty Rewards Sign Up page to get started. Your local sales rep will be in contact soon after.

Simply login to AZEKDirect.com and click the “Invoice Tracker” button. It is within this tool where invoices are submitted, approved, and filed for easy access.

Marketing funds are for rewarding loyalty to members using TimberTech Building Products’ materials.

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