Talk to an expert
Whether you're dreaming up your future project, midway through your build, or a pro looking for support, we’re here to help. Choose the option that best matches your needs, and we’ll connect you with a TimberTech expert who can guide you.
How can we help you today?
Plan your outdoor living space
Get expert guidance on choosing the right products, understanding your project scope, estimating cost, and connecting with a certified pro.
Build it right — get technical help
From technical specs to install tips, our experts are ready to support both DIY homeowners and professionals throughout the building process. Find the help you need.
Simple answers to your TimberTech questions
Have questions about options, care, warranties or what to expect? We’re here with straightforward answers whether you’re dreaming, building, or already enjoying your deck.
Are you a Pro? Let’s build your business
From loyalty perks and training to tools like sample kits and takeoff services, we’re here for our contractors and builders. Let’s talk about how TimberTech can help you grow.
Not sure where to start? Let us help
If your question doesn’t fit into one of the categories above, don’t worry. We’ll get you to the right place. Let us know what you’re looking for and we’ll take it from there.
Other ways to contact us
Send your questions and we’ll be in touch within 1-2 business days.
Live Chat Support
We’re here to help Monday through Friday, 8am-8pm EST, Saturday and Sunday 8am-6pm EST.
More ways to get the answers you need
FAQ
Browse our most frequently asked questions about TimberTech products, installation, warranties, and more.
Step-by-step guides
Find detailed installation guides for every TimberTech product — designed for both homeowners and building professionals.
How to care for your deck
Learn how to clean, maintain, and protect your TimberTech deck with our comprehensive Care and Cleaning Guide.